Lovexxa FAQs | Shipping, Orders & Returns
Shipping & Orders
How long does it take to process my order?
Orders are typically processed within 2–4 business days before shipping.
Which carrier do you use?
All orders are shipped through trusted carriers such as UPS or USPS, depending on your location.
How long does shipping take?
Orders are shipped from our USA-based production facility.
United States: 2–5 business days after processing
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.
Order Issues
I didn’t receive my order — what should I do?
Please contact us at info@lovexxa.com and include your order number. We’ll help locate your package as quickly as possible.
Can I cancel or change my order?
We begin processing orders quickly, so changes or cancellations may only be possible shortly after placing your order.
Please contact us as soon as possible and we’ll do our best to assist.
Returns & Replacements
What if my item is damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us with a photo of the item and your order number.
We’ll make it right by sending a replacement.
Can I return my order?
If you’re not completely satisfied, please contact us within 60 days of your purchase.
Please note:
- Personalized items may have limited return eligibility
- Shipping costs are non-refundable
Product Questions
Why does my item look slightly different than the photos?
Some product images may be mockups or renderings to show design details. Slight variations can occur, but if something looks wrong, please contact us and we’ll review it right away.